About Us - PA 2-1-1 Northwest, powered by United Way

What is PA 2-1-1 Northwest?

PA 2 1 1 Northwest is part of the national 2 1 1 Call Centers initiative that seeks to provide an easy-to-remember telephone number, chat, text, and a web resource for finding health and human services– for everyday needs and in crisis situations.

PA 2 1 1 Northwest is brought to you by a partnership among local United Way organizations, local county government, and human service providers in the Northwest region, along with PA 2-1-1, and United Way of Pennsylvania. United Way of Erie convenes the PA 2-1-1 Northwest Advisory Council, a coalition of local lead agencies, which provides oversight of PA 2-1-1 Northwest. 2-1-1 staff work closely with government and provider agencies to ensure important local program information is accessible through our helpline when it is most needed.

Every day, highly trained 2‑1‑1 call specialists provide referrals to:

  • Basic Human Needs Resources: food banks, shelters, rent and utility payment assistance
  • Physical and Mental Health Resources: crisis intervention services, support groups, counseling
  • Employment Support: financial assistance, job training, education programs
  • Support for Older Adults and Persons with Disabilities: home-delivered meals, transportation, health care
  • Youth and Child Care Programs: after school programs, summer camps, mentoring, protection services
  • Regional Disaster Preparation

Those who contact 2-1-1 gain free, confidential access to thousands of programs and services that can help improve the quality of their lives. Help is available by calling 2 1 1. TTY and language services are available in more than 170 languages and dialects. 2-1-1 can also be reached by texting your zip code to 898-211 or chatting with a 2-1-1 specialist through the website. Resources are also available through the website 24 hours a day, seven days a week (Click here to search now.)

For more information about us or our partners or PA 2‑1‑1 Northwest, please contact us directly at 2‑1‑1.